Support
Questions, a bug, or a card that will not open? Email [email protected]. Tell us your phone model, the camera or card if it is about a card, and what you expected to happen. We answer within two business days.
Subscriptions
- Free trial: the yearly plan starts with a 7-day free trial. You get one reminder the day before it ends.
- Cancel on iPhone: Settings → your name → Subscriptions → Filtr Photo Cleanup → Cancel Subscription. Cancel before the trial ends and you are not charged.
- Cancel on Android: Play Store → Payments & subscriptions → Subscriptions → Filtr → Cancel.
- Restore a purchase: open Filtr → Settings → Filtr subscription → Restore purchases, or tap Restore on the plans screen.
- Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Common questions
- Where do deleted photos go? On iPhone, to Photos → Recently Deleted for 30 days. On a card, to the trash folder set in Filtr Settings, or deleted for good if you chose that.
- My card reader does not show up. Filtr needs a reader that appears in the Files app (USB mass storage). If only the Photos Import screen sees it, the reader is in camera mode.
- Filtr shows only some photos. Allow Full Access to Photos in iPhone Settings → Filtr → Photos.
- Does Filtr upload anything? No files, ever. See the Privacy Policy for the small amount of app data we do send.